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Home > Frequently Asked Questions
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Order
| Can I return something I've purchased online? |
| Anything ordered from OReillyAuto.com can be returned to the online store or exchanged at your local O'Reilly retail store for expedited service and your convenience. Please visit our Return Policy page and read it for complete instructions. |
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| Do I pay shipping for parts I return to OReillyAuto.com? |
| You don't pay shipping if the item is determined to be damaged or incorrectly shipped. In these cases, you must contact customer service to arrange for your return shipping. For full details, please visit our Return Policy page and read it for complete instructions. For your convenience and to expedite the return process, you may also visit your local O'Reilly Auto Parts store to return or exchange an item purchased at OReillyAuto.com. |
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| How do I check my order status? |
| Simply login in and go to 'My Account Info' to view your 'Currently Open' as well as 'Shipped Order' details. |
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| How do I get my order tracking number? |
| Simply log in and go to 'My Account Info'. Then view 'Shipped Orders'. Select the order you wish to track to receive tracking information and details, including when and where your package was last scanned. |
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| How will I be credited for a returned product? |
| If you return an item and it is approved for a refund, the amount of the item will be credited back to your credit card or gift card, usually within 1 to 3 business days after the product is received by OReillyAuto.com. You may also visit your local O'Reilly Auto Parts store at your convenience to expedite the return process. |
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| When will I be charged for my order? |
| Your credit card will be charged the day your order is shipped. |
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| Why are some parts not available for purchase online? |
| Some items are unavailable via the online store due to shipping constraints or special order requirements from the manufacturer. Please contact your local O'Reilly Auto Parts store to determine pricing and availability of these item(s). |
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| Will I pay sales tax on my OReillyAuto.com order? |
| O'Reilly Auto Parts is required to collect taxes in all states where we have a physical presence. We are also required to calculate your taxes based on where your order is being shipped to. As a result, if we have a physical presence in the state you are shipping your order to we are required by law to charge all applicable state and local taxes. |
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Payment
Returns & Warranties
Shipping
| Can I have parts shipped to a P.O. Box? |
| Currently all shipping from OReillyAuto.com is done through UPS, which does not deliver to Post Office boxes. A physical street address is required for all orders. |
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| Can I pick up my online purchase at my local store? |
| O'Reilly does not currently offer the ability to pickup an item in a store, however, this option will be available soon. |
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| Can I ship my order to a different address than my billing address? |
| Yes, you will be given the opportunity to enter a different zip code or shipping address during the checkout process. |
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| Can I ship my order to an APO/FPO address? |
| O'Reilly does not currently offer APO/FPO shipping, however, this option will be available in the near future. |
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| Can I ship my order to an international address? Can I pay with an international credit card? |
| At this time O'Reilly does not offer international shipping or accept credit cards originating from outside the United States. |
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| Do I pay shipping for parts I return to OReillyAuto.com? |
| You don't pay shipping if the item is determined to be damaged or an incorrectly shipped part. Please contact customer service to arrange for your return shipping. For full details, please see the Return Policy. For your convenience and to expedite the return process, you may also visit your local O'Reilly Auto Parts store to return or exchange an item purchased at OReillyAuto.com. |
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| How are shipping rates determined? |
| Shipping rates are determined based upon the estimated package size and weight of the items based upon UPS shipping guidelines. O'Reilly does not charge any additional handling fees or surcharges. |
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| How do I get my order tracking number? |
| Simply log in and go to 'My Account Info'. Then view 'Shipped Orders'. Select the order you wish to track to receive tracking information and details, including when and where your package was last scanned. |
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| How do I qualifying for free shipping? |
| You can qualify for free ground shipping on most orders whose items total $75.00 or more, excluding any core charges. This offer excludes all items which require special handling or are considered oversize. You will be notified on our search result and on our shopping cart pages which items do not qualify for free shipping. This offer excludes all shipments to Hawaii and Alaska.
Only online orders shipped via regular ground service are eligible for free shipping. This offer does not apply to next day or second day air shipping options, nor will it make orders eligible for discounts on next day and second day air shipping. This offer is limited to in-stock items offered for sale on OReillyAuto.com. O'Reilly Auto Parts reserves the right to modify or end this offer at any time without notice.
NOTE: OReillyAuto.com only ships orders within the U.S. |
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| How will my order be shipped? |
| All OReillyAuto.com orders are currently shipped UPS, with the option of standard UPS Ground, 2nd Day Air, or Next Day Air shipping. Please note that your order may come in multiple packages, from more than one location, depending on the size of your order. |
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Various
| Can I pick up my online purchase at my local store? |
| O'Reilly does not currently offer the ability to pickup an item in a store, however, this option will be available soon. |
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| Do you price match online competitors? |
| O'Reilly strives to provide the lowest price possible to you the consumer, however, O'Reilly is currently unable to price match online competitors. O'Reilly retail locations do have a low price guarantee and will match the printed price of any local competitor. |
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| How can I create a list of items that I can take to the store? |
| OReillyAuto.com offers the ability to browse items and parts you'd rather pick up at your local O'Reilly Auto Parts store. To utilize this feature, simply add products to your wish list to obtain a printer-friendly list that you can take with you to your local store. Remember that your wish list is a convenient tool to save you time, it is not an agreement to purchase specific items and it does not place those items on hold at your local store. |
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| What happens when I put items in a 'Wish List'? |
| The items are conveniently located in one place where you can quickly add them to your cart or print off the list to take with you to your local O'Reilly Auto Parts store. Also, depending on who you give access to, your friends or family may view your wish list by searching for your last name and the city you live in. This makes gift giving easy and ensures you receive the gifts you want. Please note this does NOT place the items on hold at the store. |
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| What is your privacy policy? |
| Please visit our Privacy Policy page and read it for complete details. |
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| Why are some parts not available for purchase online? |
| Some items are unavailable via the online store due to shipping constraints or special order requirements from the manufacturer. Please contact your local O'Reilly Auto Parts store to determine pricing and availability of the item. |
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| Why aren't there images and descriptions for some of your parts? |
| O'Reilly is currently working with our vendors to improve your experience by providing more detailed descriptions and images. O'Reilly asks for your understanding in this matter. For further information regarding specific details, please call or visit your local O'Reilly Auto Parts store. |
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| Why can't I find replacement parts for my early model vehicle? |
| Availability of electronic catalog data for early model vehicles is limited at this time. O'Reilly strives to provide the most up to date and accurate listings possible. Please visit your local O'Reilly Auto Parts store for more detailed part inquiries. |
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| Why can't I find replacement parts for my motorcycle/ATV/watercraft? |
| Unfortunately O'Reilly does not have electronic catalog data for the items you are seeking. Please contact your local store and speak with a Professional Parts person to have them check their paper catalogs for your application. |
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| Why do you need my phone number? |
| O'Reilly uses your phone number as a reference for all warranties. Your phone number will not be released to any third parties. For more information, please visit our Privacy Policy page and read it for complete details. |
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